Refunds & Returns

At Native Organic Honey, we take great care in delivering pure and high-quality honey to your doorstep. Due to the nature of our product (food item), we follow a strict but fair return policy.

1. Returns

• We only accept returns in case of damaged, leaking, or incorrect products received.
• Due to hygiene and safety reasons, we do not accept returns for opened or used products.
• Return requests must be raised within 24–48 hours of delivery.

2. Eligibility for Refund/Replacement

To be eligible for a refund or replacement:

• The product must be reported as damaged or incorrect
• Proof (clear photos or unboxing video) must be provided
• The issue must be reported within the stated time period

3. Refund Process

• Once your return request is approved, we will initiate a refund or replacement.
• Refunds (if applicable) will be processed within 5–7 business days after approval.
• Refunds will be issued to the original payment method used at checkout.

4. Replacement

• In most cases, we prefer to offer a replacement product instead of a refund.
• Replacement will be shipped after verification of the issue.

5. Non-Returnable Items

• Opened honey jars
• Used or partially consumed products
• Products without proof of damage or issue

6. Order Cancellation

• Orders can only be cancelled before they are shipped.
• Once shipped, orders cannot be cancelled.

7. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your payment provider
• If still unresolved, contact us directly

8. Contact Us

For any refund or return-related queries, please contact:
Organic Farms India 
📧 Email: nativeorganichoney@gmail.com
📞 Customer Care: +91 7428361178